Answer:
Pg 1: ‘Arthur Birling is a heavy looking, rather portentous man’
Pg 2: Showing off to Gerald Croft ‘Giving us the port Edna?’  
Pg 3: Showing off to Gerald Croft 'You ought to like this port, Gerald. As a matter of fact,  Finchley told me it's the same port your father gets from him.'
Explanation:
 
        
             
        
        
        
Make your opener as personal as possible. ...
Tell them about yourself. ...
Point out the home's attributes. ...
Find a connection. ...
Explain your bid, even if it's low. ...
Close with lots of thanks.