Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to Flexibility.
<u>Explanation:</u>
The main components that decides the success of any business is the way they treat their customers. There are few important things to be kept in mind and practice while serving customers. the person dealing with the customers directly must have certain skills. These skills includes, Communication skills, listening skills, professionalism, problem solving and flexibility.
The ability of the person who is dealing with the customers to deal with different kind of situations refers to the flexibility of that person. The customers of any business has different need and their levels of satisfaction differs. It is very essential for a person dealing with the customers to be flexible with the customer's need and fulfill the level of satisfaction.Flexibility in customer service means ability to adjust to situations. Each customer has different needs and flexibility skills means being able to address effectively the dynamics of every customer encounter.
