The work process involved in providing the service involves the physical presence of the customer in the system is false.
Explanation:
- The Customer contact refers to the physical presence of the customer in the system.
- creation of the service refers to the work process involved in providing the services.
- There is minimum waste of time and resources in delivering the service.
- service process can be enhanced by the customer who takes a greater role in the production of the service.
Answer:
Option a
Explanation:
In simple words, event refers to a potential situation that may or may not happen in the future and the occurrence or non occurrence of which depends on various factors in which some can be controlled by the affected party in advance and some are not.
These events could be either threat or opportunity. Although by using specialized knowledge these could be predicted at a certain level but its occurrence could not be guaranteed,
Answer:
X&Y theory by Douglas McGregor
Explanation:
The X&Y theory of management assumes there are two different types of workers. Theory X workers lack ambition and drive and need to be ordered around by bosses to do anything. Theory Y workers, on the other hand, enjoy work and strive for self-fulfillment.
Both views of employees are a bit extreme, as most workers fall somewhere between X and Y. Employees don't need to be ordered to do every task, but there is some need for discipline and rules for most employees. Many employees do enjoy work, but it doesn't always come naturally and requires some encouragement at times. There should be a middle ground for implementing this theory.
"This theory is largely considered to be obsolete today, as few managers begin from a starting position of being highly polar or binary in terms of their management style being just one of two options at opposing ends of a spectrum," said Polly Kay, marketing manager at English Blinds.
Answer:
A
Explanation:
Did she eat it first?, Did she get sick?
Answer:
Direct Material:
Airplane seats . . . . . $220
Total= $220
Direct labor:
Assembly workers' wages . . . . . . . . $600
Total= $600
Indirect labor:
Production supervisors' salaries . . . . . . . . . . . . . . $170
Factory janitors' wages . . . . . . . . . . . . . . . . . . . . . $60
Total = $230
MOH:
Machine lubricants . . . . . . $35
Depreciation on forklifts . . . . . . $110
Total = $145
Explanation:
The given manufacturing costs of an airplane have correctly been classified along with their totals as mentioned above. Direct materials are characterized as the materials that are directly used to manufacture the product while direct labor is defined as the people who are responsible for producing the unit of the product. Indirect labor are the workers who are not directly associated with the manufacturing of the product but they ensure effective running of day-to-day work. MOH is defined as the manufacturing overhead cost which is the total of all indirect costs responsible for the manufacturing of the product.