Ben is a dentist. It is a busy day, with patients crowding his small waiting room. He is currently treating a young Chinese Amer
ican woman. Ben usually explains a procedure and its pros and cons two or three times. This ensures that his patients completely understand it before they
give their consent. But today, Ben is tempted to explain it just once, because Asian Americans are known to be intelligent. He feels this will save
time.
What barrier is Ben facing? What should he do to give his patient the best care?
Ben is facing a
barrier. He can
