<u>Answer:
</u>
Quality management is a key activity of operations managers that involves ensuring that goods, services, and processes meet customer expectations and requirements.
<u>Explanation:
</u>
- Businesses thrive on the quality that they dispense through their products.
- Maintaining this quality is a tedious task as it comprises of management of multiple things right from the procurement of the raw material to dispensing after-sales services to the customers.
- Hence, quality management is referred to as a key activity in any given business.
Answer:
The patient is a 4 year old boy who was brought in by his mother for a sore throat and fever that started two nights ago. She says he has a mild cough, and is complaining of headaches as well.
The <u>next best step</u> in management is to make an <u>i n f l u e n z a test.</u>
Explanation:
The <em>flu</em> is a <em>respiratory infection</em> caused by a <em>virus</em>, it is usually <u>transmitted from one person to another</u> when they touch the same surfaces or cough.
The test helps the doctor find out if the patient have it so he/she can get treated effectively, early treatment can reduce flu symptoms.
The most common kind of test results can be ready in half and hour . And in this case the best solution is to procede with the test first of all, given the fact that the patient i<em>s only 4 years old and has risk factors (allergies , uses an inhaler ) . </em>
It does not require any special preparations and if the result is positive the doctor can give him/her specific medication to prevent complications and in case of <u>negative</u> result the doctor may ask for <u>more tests</u> to make a diagnosis of which is the virus that is causing the symptoms.