Question

An integrated management information system was implemented in the Celestial VIllage Continuum of Care, a 180-bed long-term care facility, owned and operated by a religious order. When Eudora Darling was recruited as manager of administrative systems, she discovered that the technology used in the administrative office was several generations obsolete and that none of the work processes or job functions had been restructured to take full advantage of information technology. Statistics were still being collected manually, and calculations were performed by handheld calculators and adding machines using information from manual entries in daily employee logs. Computer software utilities were available for database management, electronic spreadsheet and statistical functions, and publication quality reporting. However, the jobs and work processes in the department had to be analyzed and restructured before the staff could take full advantage of this technology (which has become standard in other administrative environments).
Required:
a. What issues must Ms. Darling address in achieving effective implementation of the new technology?
b. What outcomes could she reasonably expect to achieve through an effective job analysis process?
c. Should external consultants or internal staff implement this change? Explain your response.

Answer 1

Analyzing the case, Ms. Darling as manager of administrative systems must address the restructuring of the company, relating the lack of use of technology to the presence of a strong organizational culture.

The results it could achieve through an effective job analysis process would be to increase clarity about the role of each job and department in order to reduce burden on certain employees and optimize task delegation.

To implement this change, external consultants could be hired in order to provide an innovative, unbiased and broader view with a focus on expected results.

What is organizational culture?

It is the set of habits, behaviors and values ​​that are learned and shared in a professional environment, generating beliefs and expectations about an organization.

Therefore, implementing new technologies in an organization can generate resistance and must be implemented smoothly and shared with all employees in order to declare the benefits of change for all.

Find out more about organizational culture here:

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