The answer to the first unknown is "need to do their own thing" while in the second unknown is "benefits". Hence, in order for us to complete the sentence, we have it a subsidized day as per Jeff Chambers, the applicants with the need to do their thing do not fit with SAS's collaborative culture. The care and free onsite recreation are examples of benefits.
Conflict in business settings occurs when employees have a difficult time relating with each other or discharging their duties due to certain differences. For Emily the American manager who has a hard time communicating with the Chinese employees, she is experiencing;
Cross-cultural conflict refers to the barriers that arise due when individuals have not properly assimilated to one another's culture.
In the case of Emily, she has not properly understood the Chinese language. Thus, she is unable to relate well with them.
So, the conflict is cross-cultural in nature.
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