Question

20 customers walk into a branch of a regional bank every hour. At any point in time, the average number of customers inside the bank is ten. In this process: Group of answer choices We cannot determine process metrics based on the given data

Answer 1

Based on the number of customers, the average number of customers, and the time given, the process is I = 10 customers, R = 20 customers per hour, T = 30 minutes.

What is the process at the regional bank branch?

I is the average number of customers at any given point in time which is ten = 10.

R is the number of customers that the bank gets per hour which is 20 customers.

T is half the number of minutes that the normal number of customers take to walk into the bank:
= 60 minutes / 2

= 30 minutes.

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