Question

A customer is attempting to return some merchandise that you believe was purchased elsewhere at a competitors what would you do

Answer 1

In these situations, the individual who wants to replace it is required to present a purchase receipt. You can phone the manager, who will be able to resolve the issue if the person still insists on not having a receipt.

What constitutes a valid return of the product?

The process of returning a product to a shop for a refund involves the buyer returning previously acquired goods.

• Acknowledge their request,
• be understanding, give a succinct justification for refusing the refund (e.g., due to expired warranties, missing the refund deadline, the state of the returned item, etc.),
• and if practical, offer another course of action.

Thus, go through the guidelines of the return policy and do as per the statements.

Learn more about product return:

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