Question

A basic Customer Relationship Management premise is that: a. each individual customer is limited to a single sale. b. customers form relationships with companies as opposed to companies conducting individual transactions with customers. c. acquiring new customers is more profitable than maintaining loyal customers. d. customers relationships are best established when companies primarily focus on conducting individual transactions with customers. e. storing customer information on company databases is most likely to sour relationships with customers.

Answer 1

A basic Customer Relationship Management premise is that (B) customers form relationships with companies as opposed to companies conducting individual transactions with customers.

• A tool known as customer relationship management (CRM) is used to handle all interactions and relationships between your business and its clients.
• The objective is straightforward: to strengthen business ties.
• CRM systems assist businesses in maintaining contact with clients, streamlining procedures, and boosting profitability.
• Expressing gratitude to customers once they make purchases.
• If a customer buys a certain product, upsell or cross-sell to them.
• sending a coupon along with a birthday greeting. giving a customer who hasn't bought anything recently a discount.

What is CRM and why is it important?

• CRM enables organizations to establish a relationship with their clients, which fosters loyalty and client retention.
• CRM is a management technique that boosts a company's profits since customer loyalty and revenue are two factors that influence a company's revenue.

Learn more about customer relationship management (CRM) /brainly.com/question/21299183

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