When evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust. a. a

Question

2 years ago

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ssurance b. heterogeneity c. responsiveness d. tangibility

1 answer:

sesenic [268] · Answer 1 · 2023-09-10T04:12:00+03:00

An assurance means the knowledge and courtesy of employees and their ability to convey trust.

<h3>What is an assurance?</h3>

This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.

Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.

Therefore, the Option A is correct.