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cupoosta [38]
1 year ago
15

When evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust. a. a

ssurance b. heterogeneity c. responsiveness d. tangibility
Business
1 answer:
sesenic [268]1 year ago
6 0

An assurance means the knowledge and courtesy of employees and their ability to convey trust.

<h3>What is an assurance?</h3>

This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.

Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.

Therefore, the Option A is correct.

Read more about assurance

<em>brainly.com/question/13567395</em>

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