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cupoosta [38]
1 year ago
15

When evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust. a. a

ssurance b. heterogeneity c. responsiveness d. tangibility
Business
1 answer:
sesenic [268]1 year ago
6 0

An assurance means the knowledge and courtesy of employees and their ability to convey trust.

<h3>What is an assurance?</h3>

This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.

Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.

Therefore, the Option A is correct.

Read more about assurance

<em>brainly.com/question/13567395</em>

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Which of the following is an incorrect way to avoid struck-by rolling hazards?
finlep [7]

The answer is: A.Position a worker to signal you when operating a vehicle in reverse gear without audible forward alarm

When operating vehicle in reverse gear, the operator cannot always see whether the worker who gives the signal able to see the moving vehicles or not.

Which is why an audible sound for moving vehicles is needed so the other workers could notify the location of your vehicles and avoid themselves from being crushed.

3 0
3 years ago
Read 2 more answers
Dale, a design engineer at a machinery manufacturing company, prepares a plan with a detailed estimate of the overheads and reso
Tasya [4]

Answer: Single-use plan

Explanation:

Single use plan is one of the method that helps in addressing the different types of organizational situation that helps in achieving the specific goals of the firm.

The budget, program, strategy and also the projects are the different types of single use planning process.

According to the given question, Dale is one of the design engineer in the manufacturing organization and dale is used to preparing the various types of plans with the proper resource and the overhead estimation.

Therefore, The dale is preparing the single use plan.    

6 0
2 years ago
Question:
Oduvanchick [21]

A purpose of government regulation in a mixed-market economy is to protect  A) Property rights

3 0
3 years ago
What are the two risk components that determine a firm's cost of equity?
Yanka [14]

Traditionally, the formulas used to express a firm's cost of equity are the dividend capitalization model and the capital asset pricing model (CAPM).

Explanation:

Generally, two risk components determine a firm's cost of equity. The first is the systematic risk associated with the broader equity market. All firms are exposed to this risk, and it cannot be mitigated through diversification.

The second risk component is the unsystematic risk associated with the firm in question. This risk, often reflected as beta, a measure of the stock's volatility in relation to the volatility of the broader market, can be mitigated via diversification.

5 0
2 years ago
Expectancy theory suggests that managers must recognize employees work for a variety of reasons, these reasons may change over t
lana66690 [7]

TRUE

Explanation:

  • Managers appoint employees because they are able to produce work.
  • It is mandatory for a manager to keep recognition because task..
  • It could be monotonous,hard and the learning curve of this employee.
  • Existing employee can complete the task much faster, new ones.
  • Manager has to give champions of the month,spot award, golden.
  • Award it gives the employee that exponential boost and happiness.
  • Those things can change over time depending on the business.
  • If Manager in a particular business doesn't require recognition.
  • Manager provides promotion,salary, hike, bonus and others.
  • This self of awareness employee is comfortable, with Manager.
  • For a long time.

7 0
3 years ago
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