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cupoosta [38]
1 year ago
15

When evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust. a. a

ssurance b. heterogeneity c. responsiveness d. tangibility
Business
1 answer:
sesenic [268]1 year ago
6 0

An assurance means the knowledge and courtesy of employees and their ability to convey trust.

<h3>What is an assurance?</h3>

This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.

Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.

Therefore, the Option A is correct.

Read more about assurance

<em>brainly.com/question/13567395</em>

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Answer: Yes it is.

Explanation:

The National Labour Relations Act of 1935 was passed to cater for both employees and employers. It gave both parties rights and advocates for Collective bargaining. Perhaps most key about this act is it's protection of the rights of employees to join unions and be able to engage in Union activities to improve their working condition.

Under this Act, it is illegal to terminate, suspend or take any other adverse action against an employee for their union actions.

It is under this last paragraph that this question falls.

If Wal-Mart had acted in anyway adverse towards employees based on the Unresolved People Index (UPI) alone, then their actions would have been illegal. They did not, so they are operating in legal territory.

8 0
3 years ago
Taylor Company neglected to amortize the discount on outstanding ten-year bonds payable. What is the effect of the failure to re
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Answer:

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The negligence to amortize the discount on outstanding ten-year bonds payable is the understatement of interest expense for each year.  This means that the interest expense will be the same for each year instead of increasing by the amortized discount amount.  The same applies to the bond carrying value, which will remain the same throughout the period.

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The discount on bonds payable is an additional interest expense, which is written off yearly over the bonds' maturity period through amortization.  It increases the amount of the periodic interest payment by the amortized discount.

4 0
2 years ago
A campus deli serves 200 customers over its busy lunch period from 11:00 a.m. to 1:00 p.m. A quick count of the number of custom
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it is ideal for key management slots to be filled from outside . a. in turnaround and rapid-growth situations b. when problems w
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It is ideal for key management slots to be filled from outside turnaround as well as rapid-growth situations.

So, the correct option is A.

Different sets of managerial skills are required to implement the strategy and ensure that the organization does so successfully. Strategy execution is primarily operations-driven, focusing on the management of people, business processes, and organizational structure, as opposed to strategy formulation, which is largely an analysis-driven activity focused on market conditions and the company's resources and capabilities.

Working well with and through others, developing and bolstering competitive capabilities, and developing a suitable organizational structure are all necessary for successful strategy execution. Teamwork is necessary for successful strategy execution. Every manager is accountable for implementing strategies in their spheres of influence, and every employee actively contributes to this process.

 

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3 0
11 months ago
Why do brands with a large market share spend proportionally less on advertising compared to brands with a small market share? D
Tju [1.3M]

Answer:

because their already known

Explanation:

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