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cupoosta [38]
2 years ago
15

When evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust. a. a

ssurance b. heterogeneity c. responsiveness d. tangibility
Business
1 answer:
sesenic [268]2 years ago
6 0

An assurance means the knowledge and courtesy of employees and their ability to convey trust.

<h3>What is an assurance?</h3>

This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.

Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.

Therefore, the Option A is correct.

Read more about assurance

<em>brainly.com/question/13567395</em>

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Which of the following kinds of price discrimination occurs when each customer is charged one price for the first set of units p
olasank [31]

Answer:

D

Explanation:

Price discrimination is when the same product is sold at different prices to customers in different markets

types of price discrimination

1. first degree price discrimination : here sellers charge each consumer at their willingness to pay in order to eliminate consumer surplus.

2. second degree price discrimination : here firms offer different prices depending on the quantity purchased. e.g. giving discounts for bulk purchases.  

3, third degree price discrimination : firms charge different prices to different groups of customers. e.g. having a certain price for senior citizens, students  

3 0
3 years ago
Summarize the consequentialist arguments for and against affirmative action.
bearhunter [10]

Answer:

Explanation:

Arguments supporting Affirmative Action:

1) Affirmative action is a method that ensure the diversity is obtained and maintained in schools and workplaces. Moreover, it also helps to create tolerant communities therefore, it exposes people to a variety of cultures and ideas that are different from their own.

2)Affirmative action assists disadvantaged people that come from areas of the country where opportunities are limited  be able to advance and they otherwise could not. In other words, it bestows everybody the same playing field.

3)Affirmative action is for  to help by compensating to some races who are"started late in the race" , due to many years of oppression, and it also helps level the playing field.

Arguments against Affirmative Action:

1) Affirmative Action can be described as reverse discrimination. More specifically, past discrimination against some minority groups does not justify existing discrimination against them.

2) It weakens the notion of meritocracy and instead weakens races as a dominant factor in recruitment and recruitment procedures. Regardless of the situation, the best people for the position should be placed there.

3) Students / staff involved in the approval process are often not fully prepared for the assignment.

4) Affirmative Action strengthens stereotypes and racism compared to the previous point. People who give a position almost positively because of their activity are often unsuitable and the idea that all people in this race are "stupid" is endless.

5) People of different races or ethnic backgrounds do not need to have differences of opinion in the workplace / university. People with the same skin color are not necessarily the same in terms of vision or culture.

4 0
3 years ago
A business function, like accounting and human resources, which moves information about people, products, and processes across t
Whitepunk [10]

Answer:

The correct answer is "management information systems"

Explanation:

The management information system (MIS) is a system of financial information, such as accounting and human resources, that provides valuable information in order to take business decisions and solve the problems of the company. The management information system generates normal reports on operations for every level of management.

8 0
3 years ago
As technology grows, so does its uses. Companies are finding ways to let their employees manage various parts of their job witho
iVinArrow [24]

Web-based self-service applications are types of applications that allow employees to access certain tasks of a company online, without having to interact with a representative of this company. Most of these websites offer support and immediate access to information.

This saves time and money, because the representative who would normally have to facilitate this work is no longer necessary. Moreover, because this is found online, it is likely that these applications can be accessed 24/7, which means that they also save time.

However, there are some disadvantages for employees too. For example, employees usually need to provide a lot of personal information in order to gain access to such application. Moreover, if they are confused about a particular aspect of it, it can be difficult to get personal help or support.

4 0
3 years ago
In 2007, the fdicâs insurance limit was $100,000 per person per bank. at that time, if kit had three separate $50,000 cds at ban
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The answer is B. $280,000
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3 years ago
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