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2 years ago

If the majority of service customers are satisfied, it is likely that all service customers will be satisfied.

Business

1 answer:

Dafna1 [17]2 years ago

7 0

If the majority of service customers are satisfied, it is likely that all service customers will be satisfied. False

Customer service is the provision of service to customers before, during, and after purchase. This makes it an important part of the customer's value chain. Different industries require different levels of customer service [1], but ultimately, the idea of a well-delivered service is to increase revenue. Awareness of a successful customer service interaction depends on employees who are “adaptive to the customer's personality”. [2] Customer service is often practiced in a way that reflects the company's strategy and values. Good customer service is usually valued by customer loyalty. Customer service is part of a company's intangible assets for some companies and can differentiate them from others in their industry. A great customer service experience can change a customer's overall perception of your company. [3]

Good customer service means consistently meeting customer expectations. Good customer service is fast, easy, personal, and caring. Companies that provide excellent customer service take the time to understand the needs of their unique customer base. J.

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You might be interested in

Failure by a promissory notes maker to pay the amount due at maturity is known as_________.

Andreas93 [3]

Failure by a promissory notes maker to pay the amount due at maturity is known as Dishonoring a note.

A dishonored note is a that promissory note which has not been paid by a debtor in a given reasonable amount of time. It causes the creditor to write off the recorded revenue as a bad debt.

With the help of promissory note, a buyer can make a short-term commitment to pay any supplier for merchandise within the stated time period and also at a certain interest rate.

In order to properly record a dishonored note in the financial journal of the organization one must first decide whether he is expecting to collect payment eventually or not.

A bill is always considered as dishonored either by non-acceptance or by non-payment of the bill.

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5 0

1 year ago

In evaluating the profit center manager, the income from operations should be compared a.across profit centers b.to historical p

olya-2409 [2.1K]

Answer: to historical performance or budget

Explanation:

A profit center in a business is a division that is able to make revenues independently and contribute to the revenue of the entire business. In evaluating the performance of a profit center manager, it is best to compare the performance to a budget or their historical performance.

This is because profit centers engage in different businesses and so their revenue making style will be unique. Some profit centers will make more than others because of the goods they produce or the way they produce it. It is therefore best to compare a profit center to an internal measure such as the budget and historical performance.

If the profit center exceeds either of these then they are performing well.

6 0

3 years ago

Larsen Corporation reported $200,000 in revenues in its 2021 financial statements, of which $66,000 will not be included in the

Anastaziya [24]

Answer:

$16,500

Explanation:

The computation of the deferred income tax liability for the year 2021 is shown below:

= Amount not included in tax return × enacted tax rate for 2022 year

= $66,000 × 25%

= $16,500

Simply we multiplied the amount not included with the enacted tax rate for 2022 year so that the correct amount could come

And, we ignored the other information given in the question

5 0

3 years ago

You are the manager of a movie theater that is the only one in a local market, so you have strong market power. You have extensi

Gre4nikov [31]

Answer: b. Set higher prices to the students as their demand is relatively more inelastic.

Explanation:

Price elasticity of demand measures the change in quantity demanded to changes in price levels.

If demand is inelastic, a small change in price has a small effect on quantity demanded. An inelastic demand usually has a coefficient of less than 1.

The elasticity of demand for students and senior citizens are both inelastic but that of the students is greater than that of senior citizens. They are less responsive to price changes when compared with senior citizens.

7 0

3 years ago

Jackson Company produces plastic that is used for injection-molding applications such as gears for small motors. In 2016, the fi

valentina_108 [34]

Answer:

a.Income Statement using variable costing

2016 2017

Sales $7,872,000 $9,840,000

Less Cost of Sales ($1,338,240) ($1,672,800)

Opening Stock $0 $334,560

Add Cost of Goods Manufactured $1,672,800 $1,338,240

Less Closing Stock ($334,560) $0

Contribution $6,533,760 $8,167,200

Less Expenses :

Fixed manufacturing costs ($3,075,000) ($3,075,000)

Selling Expenses : Variable ($862,920) ($1,082,400)

Selling Expenses : Fixed ($500,000) ($500,000)

Net Income / (loss) $2,095,840 $3,509,800

b.Income Statement using absorption costing

2016 2017

Sales $7,872,000 $9,840,000

Less Cost of Sales ($3,798,240) ($5,362,800)

Opening Stock $0 $949,560

Add Cost of Goods Manufactured $4,747,800 $4,413,240

Less Closing Stock ($949,560) $0

Gross Profit $4,073,760 $4,477,200

Less Expenses :

Selling Expenses : Variable ($862,920) ($1,082,400)

Selling Expenses : Fixed ($500,000) ($500,000)

Net Income / (loss) $2,710,840 $2,894,800

c. Reconciliation of Absorption costing Net Income to variable costing profit

2016 2017

Absorption Costing Net Income $2,710,840 $2,894,800

Fixed Manufacturing Cost in Opening Stock $0 $615,000

Fixed Manufacturing Cost in Closing Stock ($615,000) $0

Variable Costing Net Income $2,095,840 $3,509,800

Explanation:

Part a.

Under Variable Costing, Only Variable Manufacturing Costs are treated as Product costs. Fixed Manufacturing costs and All Non-Manufacturing Costs are treated as period costs.

Part b

Under Absorption Costing, Both Variable Manufacturing Costs and Fixed Manufacturing costs are treated as Product costs. All Non-Manufacturing Costs are treated as period costs.

Part c.

The difference between the Net Income under Absorption Costing and Variable Costing is due to Fixed Manufacturing Costs that are deferred in Inventory. This needs to be reconciled accordingly.

5 0

3 years ago