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IgorLugansk [536]
2 years ago
9

Tell us about a time when you went above and beyond for a customer or a time someone went above and beyond for you.

Business
1 answer:
TEA [102]2 years ago
8 0

As a customer service representative, I have always strived to exceed customer expectations. After helping the customer with the problem, we will get back to you the next week. I will double-check if there is anything wrong with the product you purchased and if there is anything else I can help you with.  My simple approach helped these customers make a good impression on the company and improved customer satisfaction.

When preparing responses to behavioral interview questions such as the following, you can organize your ideas according to the STAR format.

S: Situation - Brief background to the story.

T: Task - Please describe what was expected of you and the minimum required.

A: Action - tells you what you did and how you did it.

R: Results - Finally, show that your efforts have led to better results.

Five Mistakes to Avoid

Don't talk too much.

Avoid non-work experience.

Avoid vague answers.

Avoid suspicious situations (such as unethical behavior).

It doesn't sound like you were forced to do what you did.

Learn more about customers here: brainly.com/question/26313265

#SPJ4

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Welcome to the last week of your course. In this discussion question you have the opportunity to be creative and to relate what
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Explanation:

The business market is constantly changing, currently we are dealing with a technological revolution that directly affects the lives of people and companies. The market is increasingly competitive and globalized, so adapting to new processes and innovations with regard to technology, administrative practices and communication are essential when it comes to managing companies.

A good leader must understand that currently companies are increasingly responsible for their micro and macro environment, which configures them as active agents for positive change in the world. Therefore, the ideal is that managers consider adopting current practices that use modern communication and intelligence systems to make work easier and more agile, in addition to promoting continuous improvement in all organizational processes, avoiding waste and negative impacts on the environment, establishing social programs and environmental protection practices, in order to attest its value to stakeholders.

It is also necessary that the company be ethical with its employees, respect the individual values ​​of each with regard to culture, gender, etc., promoting an environment and organizational culture focused on inclusion and respect for differences.

The ideal is also to have an assertive leadership, where the leader is the personal incentive agent, adopting positive attitudes about its collaborators and helping in the personal and professional development, generating an innovative, ethical and positive environment.

4 0
2 years ago
You are thinking of building a new machine that will save you $ 2 comma 000 in the first year. The machine will then begin to we
Serga [27]

Answer:

Present Value= $18,181.82

Explanation:

Giving the following information:

Savings= $2,000

The machine will then begin to wear out so that the savings decline at a rate of 4 % per year forever.

Interest rate= 7%

To determine the present value of the savings, we need to use the perpetual annuity formula with the decline rate.

PV= Cf/ (i + g)

Cf= cash flow

PV= 2,000/ (0.07 + 0.04)

PV= $18,181.82

4 0
2 years ago
Analyst 1 suggested that the demand curve for newspapers in Baltimore might have shifted to the right because people were becomi
krek1111 [17]

Answer:

A shift to the right of the demand curve can be caused by any factor other than price that increases the willingless of consumers to purchase a product of service (in this case newspapers).

Two other events can result in a shift to the right of the demand curve for newspapers:

  • Local elections are held in Baltimore - when local elections are held, people become more interested in following local news in order to decide their vote, therefore, they are willing to purchase more newspapers.
  • A dramatic event occurs in Baltimore - it could be a natural disaster, a massacre, or an economic crisis, if things become too far from normal, people will want to learn about what is happening, and will look out for information in newspapers.

8 0
2 years ago
J.d. power and associates and other market research firms recruit groups of consumers for __________, each of whom are paid to r
Brums [2.3K]

The correct answer is the syndicated panels. Syndicated panels are responsible for collecting and selling common pools of data, they made used of unit of measurements and they obtain their data through surveys, electronic scanner services and diary panels. In addition, they obtain institutional data from wholesalers, industrial firms and even retailers.

5 0
3 years ago
ABC owns 80 percent of XYZ Corporation’s common stock. For the current financial year, ABC and XYZ reported sales of $500,000 an
agasfer [191]

Answer:

$284,000

Explanation:

                     ABC Corporation

       Consolidate Income Statement

For the year ended, 31 December, 20XX

Particulars               ABC                   XYZ                

Sales                     $500,000         320,000                        

Less: Expenses   <u>$(280,000)      $(240,000)</u>

Net Income          $220,000          $80,000                

Consolidated Income for the year under the proprietary theory approach for ABC corporation = $220,000 + (80,000 × 80%) = $220,000 + 64,000

= $284,000

According to the proprietary theory approach, the wholly-owned company will get the same percentage it owns the proportionate of that subsidiary company or companies.

4 0
3 years ago
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