All categories

2 years ago

Tell us about a time when you went above and beyond for a customer or a time someone went above and beyond for you.

1 answer:

8 0

As a customer service representative, I have always strived to exceed customer expectations. After helping the customer with the problem, we will get back to you the next week. I will double-check if there is anything wrong with the product you purchased and if there is anything else I can help you with. My simple approach helped these customers make a good impression on the company and improved customer satisfaction.

When preparing responses to behavioral interview questions such as the following, you can organize your ideas according to the STAR format.

S: Situation - Brief background to the story.

T: Task - Please describe what was expected of you and the minimum required.

A: Action - tells you what you did and how you did it.

R: Results - Finally, show that your efforts have led to better results.

Five Mistakes to Avoid

Don't talk too much.

Avoid non-work experience.

Avoid vague answers.

Avoid suspicious situations (such as unethical behavior).

It doesn't sound like you were forced to do what you did.

Learn more about customers here: brainly.com/question/26313265

#SPJ4

You might be interested in

Creditors are interested in the times interest earned ratio because they want to

Pavlova-9 [17]

Creditors are interested in the times interest earned ratio because they want to "have adequate protection against a potential drop in earnings jeopardizing their interest payments".


The times interest earned ratio is also known as interest coverage ratio, which measures the capacity of an association to pay its obligation commitments. The proportion is generally utilized by banks to discover whether an debt borrower can bear to assume any extra obligation. It might be figured as either EBIT or EBITDA divided by the aggregate interest which is payable.

7 0

3 years ago

You are due to receive a lump-sum payment of $1,350 in four years and an additional lump-sum payment of $1,450 in five years. As

FrozenT [24]

Answer:

2560.50

Explanation:

For bond valuation, the investor would be willing to pay, at the most, the present value of the future income stream discounted at 2%. Thus, the value of the bond can be determined as follows:

Years 1 2 3 4 5 Total

Principal 1,350 1,450 2,800

Interest 0 0 0 0 0 0

Total inflow 0 0 1,350 1,450 2,800

[email protected]% 0 0 0 1,247 1,313 2,561

8 0

3 years ago

To assign overhead costs to each product, the company:_____.

mina [271]

Answer:

a. multiplies the activity-based overhead rates per cost driver by the number of cost drivers expected to be used per product.

Explanation:

Costing is the measurement of the cost of production of goods and services by assessing the fixed costs and variable costs associated with each step of production.

Generally, an activity-based costing uses multiple cost pools such as manufacturing cost or customer services and multiple cost drivers such as direct labor hours worked, number of changes used in engineering department, etc.

Cost pool is simply the amount of money spent by a firm on a particular activity.

Hence, to assign overhead costs to each product, the company multiplies the activity-based overhead rates per cost driver by the number of cost drivers expected to be used per product.

In activity-based costing, the activity rate for an activity cost pool is calculated by using the following formula;

Activity rate = total overhead cost/activity for the activity cost pool.

4 0

3 years ago

Omega Custom Cabinets produces and sells custom bathroom vanities. Assume that labor is the only input that varies for the firm.

Papessa [141]

Answer:

The answer is option a). For the 11th worker, the marginal profit is $600.

Explanation:

Step 1: Determine the initial profit for the 10 workers as shown;

initial profit=revenue from sales-cost of labor

where;

revenue from sales=sale per unit×number of units

revenue from sales=800×20=$16,000

cost of labor=cost per unit×number of workers

cost of labor=1,000×10=$10,000

replacing;

initial profit=16,000-10,000=$6,000

Step 2: Determine the final profit for the 10 workers as shown;

final profit=revenue from sales-cost of labor

where;

revenue from sales=sale per unit×number of units

revenue from sales=800×22=$17,600

cost of labor=cost per unit×number of workers

cost of labor=1,000×11=$11,000

replacing;

final profit=17,600-11,000=$6,600

Step 3: Determine the marginal profit as shown;

marginal profit=final profit-initial profit

where;

final profit=$6,600

initial profit=$6,000

replacing;

marginal profit=6,600-6,000=$600

The marginal profit for the 11th worker=$600

5 0

3 years ago

Pedro's child attends a school operated by the church the family attends. Pedro made a donation of $1,000 to the church in lieu

schepotkina [342]

Answer:

$800

Explanation:

Pedro's tuition costs of $6,000 is a personal expense and does not qualify as a charitable contribution.

Pedro's donation to the church of $1,000 is charity, but he has to deduct the registration fee of $200 from it. Thus, his total charitable contribution is $1,000 - $200 = $800

4 0

3 years ago