If you encounter a team member expressing anger over a change, how should you respond an emphasis on calm, professional manner in dealing with it
How angry does the person get over the matters or issues?
When a person expresses anger out of proportion to small or insignificant matters that seem to be the cause, there’s usually something more involved in the situation. Listen carefully to the person. Try to assess the person’s assumptions and identify the patterns and interactions that are producing the excessive response. Your tone ought to be calm but not patronizing toward the person who is angry ?
Dealing with Anger in the Workplace :
Managing anger requires not only a reactive approach to bad behavior, but also a proactive one. In other words, to prevent anger from occurring in the first place, your workplace should set a standard regarding people’s behavior and how the business will handle it.
Learn more about anger issues in workplace ?
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