Question

John and henry are both workers at a retail store. their direct supervisor has told them to maintain quick service above all else. later, their customer relations director tells them that they should always work to maintain excellent customer service above all else. both john and henry are confused as to what their priorities should be. this is an example of a conflict based on ______. a. personality differences b. power struggle c. poor communication d. jealousy please select the best answer from the choices provided a b c d

Answer 1

Poor communication

This is an example of a conflict based on poor communication. Because of the reason is that in customer service a person should have skills to communicate in a good manner. It is important because if the person has this skill that he can communicate with others best.

Then he can impress the customer and realize customer about the qualities of their product. In every kind of business, communication skills play major role. Therefore, both john and Henry are confused as their priorities should be on focus to improve their communication skills.

What is poor communication ?

When there is a disconnect between what is said and what is heard, poor communication frequently results. In other words, the individual to whom the communication is being directed misinterprets what you are trying to convey. There is no longer mutual understanding.

Learn more about Poor communication here:

brainly.com/question/26083560

#SPJ4