Question

A customer tells you that they “must have” a particular item that you are out of in your store. You can tell that the customer is impatient and appears to be becoming frustrated. They explain to you that this is the second time they have been to the store to find a product they want is out of stock. Your supervisor is unavailable as they are working with another customer. Briefly describe how you would handle this.

Answer 1

I'd recommend a "rain check", suggesting that as soon that specific product is replenished, you'll reserve one for them so this wouldn't happen again. I would also apologize for not having been prepared, and offer a small coupon or two as a form of compensation for the inconvenience. (That is, if you're able to offer coupons.) Another thing that would be important is to display professionalism in a stressful situation. That will show your higher ups that you are an asset to the business. Hope I helped! :)