A customer tells you that they “must have” a particular item that you are out of in your store. You can tell that the customer i

Question

3 years ago

8

A customer tells you that they “must have” a particular item that you are out of in your store. You can tell that the customer i

s impatient and appears to be becoming frustrated. They explain to you that this is the second time they have been to the store to find a product they want is out of stock. Your supervisor is unavailable as they are working with another customer. Briefly describe how you would handle this.

Business

1 answer:

babunello [35] · Answer 1 · 2022-07-01T08:53:26+03:00

I'd recommend a "rain check", suggesting that as soon that specific product is replenished, you'll reserve one for them so this wouldn't happen again. I would also apologize for not having been prepared, and offer a small coupon or two as a form of compensation for the inconvenience. (That is, if you're able to offer coupons.) Another thing that would be important is to display professionalism in a stressful situation. That will show your higher ups that you are an asset to the business. Hope I helped! :)