Question

Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 15 calls per hour. The arrival rate is 30 calls per hour.
How many extension lines should be used if the company wants to handle 90% of the calls immediately?

fill in the blank 1
lines should be used

What is the average number of extension lines that will be busy if your recommendation in part (a) is used? Round your answer to four decimal places.

L = fill in the blank 2


What percentage of calls receive a busy signal for the current telephone system with two extension lines? Round your answer to two decimal places.

fill in the blank 3
%

Answer 1

The various answers to the question are:

• To answer 90% of calls instantly, the organization needs four extension lines.
• The average number of extension lines that will be busy is Four
• For the existing phone system with two extension lines, 34.25 % of calls get a busy signal.

How many extension lines should be used if the company wants to handle 90% of the calls immediately?

a)

A number of extension lines needed to accommodate $90 in calls immediately:

Use the calculation for busy k servers.

$P_{j}=\frac{\frac{\left(\frac{\lambda}{\mu}\right)^{j}}{j !}}{\sum_{i=0}^{k} \frac{\left(\frac{\lambda}{\mu}\right)^{t}}{i !}}$

The probability that 2 servers are busy:

The likelihood that 2 servers will be busy may be calculated using the formula below.

$P_{2}=\frac{\frac{\left(\frac{20}{12}\right)^{2}}{2 !}}{\sum_{i=0}^{2} \frac{\left(\frac{20}{12}\right)^{t}}{i !}} \approx 0.3425$

Hence, two lines are insufficient.

The probability that 3 servers are busy:

Assuming 3 lines, the likelihood that 3 servers are busy may be calculated using the formula below.

$P_{j}=\frac{\frac{\left(\frac{\lambda}{\mu}\right)^{j}}{j !}}{\sum_{i=0}^{2} \frac{\left(\frac{\lambda}{\mu}\right)^{i}}{i !}} \\\\ P_{3}=\frac{\frac{\left(\frac{20}{12}\right)^{3}}{3 !}}{\sum_{i=0}^{3} \frac{\left(\frac{20}{12}\right)^{1}}{i !}} \approx 0.1598$

Thus, three lines are insufficient.

The probability that 4 servers are busy:

Assuming 4 lines, the likelihood that 4 of 4 servers are busy may be calculated using the formula below.

$P_{j}=\frac{\frac{\left(\frac{\lambda}{\mu}\right)^{j}}{j !}}{\sum_{i=0}^{k} \frac{\left(\frac{\lambda}{\mu}\right)^{t}}{i !}} \\\\ P_{4}=\frac{\frac{\left(\frac{20}{12}\right)^{4}}{4 !}}{\sum_{i=0}^{4} \frac{\left(\frac{20}{12}\right)^{7}}{i !}}$

Generally, the equation for is  mathematically given as

To answer 90% of calls instantly, the organization needs four extension lines.

b)

The probability that a call will receive a busy signal if four extensions lines are used is,

$P_{4}=\frac{\left(\frac{20}{12}\right)^{4}}{\sum_{i=0}^{4} \frac{\left(\frac{20}{12}\right)^{1}}{i !}} \approx 0.0624$

Therefore, the average number of extension lines that will be busy is Four

c)

In conclusion, the Percentage of busy calls for a phone system with two extensions:

The likelihood that 2 servers will be busy may be calculated using the formula below.

$P_{j}=\frac{\left(\frac{\lambda}{\mu}\right)^{j}}{j !} \\\\ P_{2}=\frac{\left(\frac{20}{12}\right)^{2}}{\sum_{i=0}^{2 !} \frac{\left(\frac{20}{12}\right)^{t}}{i !}} \approx 0.3425$

For the existing phone system with two extension lines, 34.25 % of calls get a busy signal.

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