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1 year ago

Performance evaluations for the purpose of determining compensation and special rewards should focus on?

1 answer:

7 0

Performance evaluations for the purpose of determining compensation and special rewards should focus on activities and results related to the salesperson's current job and situation.

Performance Evaluation is defined as a formal and productive procedure to measure an employee's work and results based on their job responsibilities. Although the specific criteria depend on the characteristics of a particular selling situation, comprehensive evaluations of salesperson performance require that four dimensions be addressed: behavioral, professional development, results, and profitability criteria. System of review and evaluation of job performance. Assesses accomplishments and designs plans for development. Purposes for Performance Appraisal. Performance evaluations should always be based on the actual job description.

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If you were originally a lender, remain a lender even after a decline in interest rates. Will you get better or worse after the

a_sh-v [17]

Answer:

yeah it will be worse than ever

Explanation:

in both cases

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3 years ago

A class-action suit against a utility company resulted in a settlement of $2 million for 70,000 customers. If the legal fees, wh

amm1812

Answer:

Each plantiff receives approximately $22.86

Explanation:

A class action lawsuit is one in which the plaintiff is a group of people, duly represented by a member of that group. In this case, the group of people is made up of 70,000 customers.

To calculate the amount each plaintiff receives, we will first subtract the legal fee from the total settlement, to obtain effective amount to be shared

Total settlement = $2,000,000

Legal Fees = $400,000

Therefore amount received all plaintiff = $2,000,000 - $400,000 = $1,600,000.

Next we will divide total amount to be shared by the number of plaintiff;

Amount each receives = $1,600,000 ÷ 70,000 = $22.857 = $22.86 (to 2 decimal places).

It is important that you know also that legal fees are amounts charge by lawyers on the settlement to be paid when filing a lawsuit. it is usually set as a certain percentage of the settlement amount to be paid.

6 0

4 years ago

Which technique should you use to promote your business when responding to a customer’s inquiry? Use “we” language to promote re

KonstantinChe [14]

<u>Answer: </u>Option C Satisfy the inquiry and take the opportunity to introduce another product as well.

<u>Explanation:</u>

The first important thing in customer inquiry is that it has to be attended as soon as possible. It is a way to enhance the business and make the customer buy more when their doubts are clarified.

The other products of the business can be promoted along with the answers to the inquiry. This is the opportunity for the business to directly contact the customer so it has to be made use of. While another product is introduced the customer would be willing to know or buy the other product also.

7 0

3 years ago

For every decision you make, there is a trade-off.

AleksandrR [38]

Answer:

True

And you know What is the meaning the trade-off?

A decision is made between one or more options. A trade-off is all alternatives given up when choosing one option. The other other alternatives in that decision are the trade-offs. Therefore, every decision involves trade-offs.

Good luck

5 0

3 years ago

Read 2 more answers

Select the correct texts in the passage.

saw5 [17]

Answer:

All of the given actions will certainly and definitely lead towards customer satisfaction except "letting a call last as long as possible to avoid other calls".

Explanation:

As Roberta is a customer service representative at a car rental company, she needs to understand, be empathetic, cooperative, considerate, polite and friendly with her customers in all cases all the time.

All of the actions;

Answering customer call promptly (Ultimately resulting in happy and satisfied customers, because customers will have to bear less time to waiting in queues because she can answer and handle as many as call as she can in a less time, consequently, more calls resulting in more number of satisfied customers)

Addressing customers with their names (Here, customer feel that company remembers them and take care of them, it gives a feeling that company knows them personally, therefore, they will more easy and thus satisfied at the end.

Resolving customer complaints in record time (She was awarded with customer service award because she resolved customer complaints in a record time. She got the award because she took very less time in handling and solving customer complaints, therefore more satisfied customers)

Going on a vacation (it will surely lead towards customer satisfaction (It will certainly and definitely leads towards having work-life balance; she will have a break and time to relax. When she will come back from the vacations, she will altogether be with a more focused and fresh mind, consequently, handling customers more efficiently and effectively)

Except

Letting a call last as long as possible to avoid other calls (because customers have to bear more wait for their turn, staying more time in waiting, will undoubtedly, make them frustrated) might make them unsatisfied.

3 0

4 years ago