There are different aspect of customer service. Properly addressing the customer's needs the first time they call, eliminating the need for a second call, is called first call resolution.
<h3>Customer relationship management (CRM)</h3>
- In customer relationship management (CRM), we can say that first call resolution is simply the right step taken in addressing the customer's need especially when they call in the first time.
Conclusively, This helps to remove the need for the customer to be follow up on with second call and thus strengths customer relationship with the brand.
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Answer:
preferred dividends = $30380
Common stock = $ 335620
Explanation:
Dividends 366000
preferred 7% * 217000= $15190 *2 years = $30 380
common stock = $335620
The total dividend declared is 366000 and preferred is 15190 per year but it is cumulative so we add the year that was in arrears so to get total dividend for preferred stock then we deduct the preferred from total dividend declared to get common stock's dividend.
Proration occurs because it is impossible to accurately estimate the future overhead costs and production activity; it is either the overhead is over applied or under applied. The variance will have to be adjusted for at the end of the financial year.
Answer:
task versus relationship priority.
Explanation:
A team can be defined as a group of people or set of individuals with various skill set, knowledge and experience coming together to work on a project or task in order to successfully achieve a set goal and objective.
This ultimately implies that, a team comprises of individuals, workers or employees having complementary skills, knowledge and experience needed to execute a project or task successfully. Therefore, workers working as a team usually interact with the other team members and as a result, this enhances performance and strengthen the level of relationship they share.
In this scenario, Lewis spends a lot of time socializing while at work and he constantly asks Walid personal questions and shares information about his family and hobbies. This actions frustrates Walid who is only interested in getting his work done. This illustrates task versus relationship priority, one of the intercultural communication challenges in business contexts.
Answer:
Determine how effective television commercials are in convincing viewers to purchase new vehicles
Explanation:
By determining how effective TV commercials are to persuade the customers to purchase the vehicles will help Eric study the relationship between local television commercials and the sales of new vehicles.
This will ultimately help him develop an effective marketing plan to advertise vehicles via TV commercial to boost the sales
