True. Empathic listening is essentially the same as active listening, with the added provision that it includes a special effort to reach an understanding with another person.
Empathic listening is a type of structured listening that also includes a questioning session to develop a strong understanding of what is being conveyed.
This type of listening technique is mostly used in sensitive matters or when one has to find the root cause of a problem.
This technique helps listeners to stay mindful of the content and expressions being delivered by the speaker.
Moreover, empathic listening also plays an essential role in earning the trust of the speaker.
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