Workplace practices affect job satisfaction, which influences Employee retention, motivation, and behavior, in turn affecting all of the following except: organizational structure.
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What is Service Profit Chain Model ?</h3>
Service-profit chain, a company should establish a link between employees and customer experience on the one hand and create profit and growth on the other. The different relationships reinforce each other; satisfied customers contribute to employee satisfaction, loyal employees contribute to customer loyalty, and this customer loyalty will eventually result in profit.
The Service Profit Chain involves customer loyalty, customer satisfaction, employee loyalty, employee satisfaction and productivity. This way, strong links develop between:
- Profit – Customer loyalty
- Employee loyalty – Customer loyalty
- Employee satisfaction – Customer satisfaction
Workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior. These employee outcomes affect service quality, which then influence customer satisfaction and perceptions of value, customer referrals, and ultimately the company's profitability and growth.
Therefore, we can conclude that the correct option is E.
Your question is incomplete, but most probably your full question was:
According to the service profit chain model, workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior, in turn affecting all of the following except:
A. service quality.
B. customer satisfaction.
C. perceptions of value.
D. profitability.
E. organizational structure.
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