Question

when developing the tone for a claim letter, . a. assume that the person reading your message is directly responsible for the problem b. realize that heightened emotion will be necessary to get what you are hoping to receive c. avoid attempts at goodwill so that you sound more authoritative d. remember that smart businesses know that retaining a customer is far less costly than recruiting a new one

Answer 1

It should be noted that when developing the tone for a claim letter, d. remember that smart businesses know that retaining a customer is far less costly than recruiting a new one

What is Letter Writing?

This refers to the use of words to communicate or send a message to a person with letters.

Hence, it can be seen that when writing a claim letter, it is important to set the tone to make it more effective and this can be done by having in mind to retain the customer rather than losing him.

Read more about letter writing here:

brainly.com/question/26430877

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