Question

In a troubleshooting situation, a modem failed to work when a new Internetbrowser program was installed. Which of these critical questions would likelylead a troubleshooter to the source of the modem failure?Have you ever had this problem before?Has the modem ever worked?Is the problem repeatable?Have you made any recent changes to your system?

Answer 1

The critical question that would likely lead a troubleshooter to the source of the modem failure is that have you made any recent changes to your system.

Troubleshooting is a type of problem resolution that is frequently used to fix broken components or operations on a machine or a system. A rational, thorough search for the problem's cause is necessary in order to address a problem and bring the product or process back in operation. To locate the symptoms, troubleshooting is necessary. You can identify the most likely cause of a problem by eliminating other potential causes. Verification that the fix returns the product or process to its functioning state is the last step in troubleshooting.

Identifying or diagnosing "trouble" in a system's management flow that is brought on by a failure of some kind is the general definition of troubleshooting.

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