Question

Assignment: Business Process Modeling Consider the following scenario: Best Buy Repair Service: Customers purchasing appliances can purchase a three-year service contract that provides free repair service and parts. When a customer needs appliance repair service they call Best Buy for an appointment that may take up to two weeks. The repairman arrives and diagnoses the problem. If the repair requires a new part, the repairman will replace it if he is carrying it on his truck. If he doesn’t have the part on hand, he must order it. If the part is not in stock at Best Buy, it is ordered and sent to the customer. After the part arrives, the customer must make another appointment to have the repair technician replace the part. It may take two weeks to schedule the first repair visit, another two weeks to order and receive the part, and another week to schedule a second repair visit after the part has been received.
Complete the following:______.
1. Strategic Analysis.
Define the industry in which Best Buy Repair Services operates and conduct a Porter's Five Forces analysis of the industry. For each force, describe its level as high, medium, or low and justify your response. What is your predicted intensity of competitive rivalry in b. Choose a competitive strategy for Best Buy Repair Service and explain the reasoning for the strategy you select.
2. Business Process Analysis.
a. List at least 3 issues with the process.
b. Explain the impact of the existing process on operational efficiency.
3. Diagram the existing process. Use PowerPoint to diagram the existing process.
4. Metrics. Identify 3 metrics that could be put in place to measure the impact of the existing process on operational efficiency.
5 Process Improvements.
a. Discuss the changes that could be made to make the process more efficient.
b. Explain how Information systems could support those changes.
6. Diagram the new Process. Diagram the new, improved process.
7. Create and record a PowerPoint presentation of your work.
Using your answers to questions 1 through 6 above, create and record a narrated PowerPoint presentation with video. The recording should be no more than 10 minutes and each person in your group must present some portion of the presentation. The recorded presentation will count towards your class participation grade. EVERYONE IN THE GROUP MUST PRESENT SOME PORTION OF THE ASSIGNMENT WITH AUDIO AND VIDEO ENABLED. A failure to present some portion of the assignment with audio and video will result in a grade of O for the assignment.

Answer 1

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