People who might be appropriate to include a. A risk manager b. The patient's physician c. The patient's family.
Whether it is evident or harmful to the patient, a medical error is a preventable side effect of medical care. Adverse drug events, improper transfusions, misdiagnosis, under- and overtreatment, surgical injuries, wrong-site surgery, restraint-related injuries, falls, burns, pressure ulcers, and incorrect patient identities are among the issues that frequently arise when providing health care.
The intensive care units, operating rooms, and emergency departments are most likely to experience high error rates with severe consequences. Extremes of age, new procedures, urgency, and the severity of the medical condition being treated are also associated with medical errors.
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Confirming patients appointments is a good practice for the medical office because it help reduces no-shows such as the medical office can make a cancellation appointments. That will waste physicians time and also take valuable appointment slot away from other patient.
1.ask them if they need anything
2.make them feel comfortable
3.make them feel at home
4.make them happy
5.try and include them in as many things u possibly can