Question

Besides their own team accounts, sales managers at Universal Containers need to have READ access to all accounts of the same segment in other countries. Role hierarchy was implemented accordingly (based on countries), but a sales manager in the US is complaining that he cannot view account records of the same segment in Canada. What should be done to grant access in a proper way?

Answer 1

Available Options Are:

A. Create an owner-based sharing rule to grant access to account records that have the same segment to all sales manager roles.

B. Change the role hierarchy and put all of the sales managers in the US and Canada in the same role.

C. Create criteria-based sharing rules to grant access to account records that have the same segment to all sales manager roles.

D. Create a public group and include all accounts of the same segment and grant access through a permission set.

Answer:

Option A. Create an owner-based sharing rule to grant access to account records that have the same segment to all sales manager roles

Explanation:

This owner based sharing will allow the sales manager to access information but he will not be able to alter information which gives a right to access information only. This sharing of information will resolve the sales manager concern and will also him and other sales manager to use this information to make informed decisions. Hence Option A is correct.

Putting in the same role would manipulate the data because the data entered by each sales manager will not be distinguished easily and thus the system will not produce meaningful results. Hence Option B is also incorrect.

Option C is also incorrect because allowing access on meeting certain criteria would result in restriction of data. Thus it is not the solution.

Option D allowing access to all the data would not be necessary as some of the data might require protection and also that it might be meaningless to have private accounts. Thus the option D is incorrect.