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djverab [1.8K]
4 years ago
8

To improve customer service in its overseas call center, jansen electronics decided to investigate the call center practices of

competing companies. the team discovered that a smaller company, gorilla devices inc., seemed to have outstanding customer service. the team then determined differences between the organizations and developed a plan to incorporate the best elements of gorilla into jansen. this illustrates effective
Business
1 answer:
stepan [7]4 years ago
8 0

This illustrates <u>"benchmarking".</u>

Benchmarking is a procedure of estimating the execution of an organization's items, administrations, or procedures against those of another business thought to be the best in the business, otherwise known as "best in class." The purpose of benchmarking is to distinguish interior open doors for development. By considering organizations with unrivaled execution, separating what makes such prevalent execution conceivable, and after that contrasting those procedures with how your business works, you can actualize changes that will yield huge upgrades.  

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B. adult; elastic.

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Mike begins an excavation on his land to construct a new building. The excavation causes a subsidence in neighboring lands and b
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7 0
3 years ago
Government regulations that prevent two firms from merging to become a monopoly address which type of market failure?
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4 0
3 years ago
michael was on the abc accounting firm's audit team for the rasmussen corporation audit. rasmussen's officers were so impressed
nirvana33 [79]

In order to preserve independence, Michael must "Remove himself from the engagement as he considers the offer." (Option B). It is to be noted that this is an internal control problem.

<h3>What is Independence in this case?</h3>

The absence of situations that jeopardize the internal audit activity's capacity to carry out internal audit tasks objectively is called Independence.

Practically, independence is achieved by ensuring that the internal audit activity has no management control for any of the organization's non-audit functions that are subject to internal audit assessments, and by distancing the internal audit activity's management from the functional oversight of the organization's senior management.

Learn more about internal control:
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Full Question:

Michael was on the ABC Accounting Firm's audit team for the Rasmussen Corporation audit. Rasmussen's officers were so impressed with Michael that they offered him a job as Director of Internal Audit at Rasmussen. What should Michael do in order to preserve independence?

A) Tell his superiors as soon as he has decided whether or not to accept the offer.

B) Remove himself from the engagement as he considers the offer.

C) Pray for divine guidance.

D) If he decides to reject the offer, remove himself permanently from the engagement.

6 0
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