There are different aspect of customer service. Properly addressing the customer's needs the first time they call, eliminating the need for a second call, is called first call resolution.
<h3>Customer relationship management (CRM)</h3>
- In customer relationship management (CRM), we can say that first call resolution is simply the right step taken in addressing the customer's need especially when they call in the first time.
Conclusively, This helps to remove the need for the customer to be follow up on with second call and thus strengths customer relationship with the brand.
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Increased customization in products and services generally requires <u>more </u>resources and effort.
Customization requires a corporation to shift its marketing version from vendor-orientated to buyer-orientated. The goal is to assist clients higher becoming aware of what they want. Customization allows organizations to have the capacity to evolve personalization and one-to-one advertising projects for the digital advertising environment.
Mass customization in advertising refers to the motion of altering products or services to create custom studies for customers. Many industries use this approach, from retail corporations to software designers or monetary companies to modular home construction.
We have recognized four strategies for customization, which we name collaborative, adaptive, cosmetic, and transparent. While designing or remodeling a product, system, or business unit, managers must examine each of the procedures for possible insights into how nice to serve their customers.
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Answer:
a. Structural unemployment
b. Seasonal unemployment
c. Cyclical unemployment
d. Seasonal unemployment
Explanation:
The unemployment George is involved in is structural because the perceived value and skills George possess is no more needed in the steel industry where he works and at Chicago land area where he moved to since there are now newer skills that could make work more efficient within the steel firms.
Leo in his case is battling with a seasonal unemployment as there are industries that operates in certain season(Time) of the year and not others. in January, when the winter is intense, construction work might not be feasible due to the high rate of snow fall in the period.
Kim suffered from a cyclical unemployment because there is a need to prioritize some things above the other due to the recession in the country. people will focus more on how to solve their immediate problem such as putting food on the table and clothe as well as housing, The need for the purchase of computers will drastically drop at this point in time.
Lastly, Becky, a recent graduate from college is also suffering from a seasonal unemployment because of the time she graduated from college.
Answer:
im so so sorry i dont know how to do this
Explanation:
<u>Answer:</u>
<em>a. Initiating structure leadership behaviour</em>
<em>b. The leader-member exchange model</em>
Explanation:
Maximizing output and completing tasks is one of the main focus of initiating structure leadership behaviour because it analyses how a leader delegates tasks to subordinates while also been considerate to them.
In the leader-member exchange model two words that come to mind is trust and respect .
This leadership model explains that the way leaders (managers) treat their subordinates would affect how they behave at work.
