Answer: Discrimination
Explanation: Discrimination is making unfavorable distinction for anybody based on the group, category or class that they are perceived to belong.
Discrimination can either be justified or due to prejudice.
Example, discrimination against serious criminals by sending them to jail is justified while unjustly discriminating against a group is through bias and prejudice. People may discriminate on so many things like, "age, caste, criminal record, height, disability, family status, gender identity, gender expression, generation, genetic characteristics, marital status, nationality, color, race and ethnicity, religion, sex and sex characteristics, sexual orientation, social class, species, as well as other categories" Discrimination is thereby the treatment of an individual or group based on their perceived membership in a certain group or social category, in a way that you don't usually treat people.
Answer:
The main points of agreed procedures for handling complaints are: treat all complaints positively and seriously. make it as easy as possible for individuals to complain. if necessary, provide support for an individual to make a complaint.
Explanation:
Can slow reaction rate, increase temper and can make it harder to concentrate.
