Question

An email can lead to miscommunication because:________.a. it is a faster mode of communicationb. there is no opportunity to interpret nonverbal cuesc. receiver might not have access to the Internetd. sender might type in the wrong email address

Answer 1

Answer:

b. there is no opportunity to interpret nonverbal cues                        

Explanation:

• Email is a very efficient, quick and simple way for communication and it is being used a lot. With  providing convenience and ease to the people to communicate and send messages to each other, email can also result in miscommunication.  

• Miscommunication occurs when a person misinterprets the email messages sent by another. This is because its a non verbal way of communication. So the person might not be able to explicitly interpret the feelings , emotions or expressions of the sender of the email. So there is no way to understand meaning of some non verbal cues and can be perceived in a incorrect manner.

• Although various symbols can be used to express the feelings non verbally e.g. exclamation mark, capital letters, emoticons etc but even these symbols can be wrongly interpreted by the recipient as the use of some symbols like capital letter in email are not always appreciated .

• Even some simple messages can be perceived as sarcasm. So the major reason of the miscommunication caused by email is the absence of facial expressions, certain gestures and body language which are better interpreted with face to face communication.