Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
$51,200 was the cash dividends paid
Explanation:
Cash dividends paid=opening cash dividends payable +cash dividends declared-closing cash dividends payable
opening cash dividends payable is $27,000
cash dividends declared is $55,000
closing cash dividends payable is $30,800
cash dividends paid =$27,000+$55,000-$30,800=$51,200
The amount of cash transfers made in respect of shareholders dividends in the year is $51,200.
The logic is that the whatever is left unpaid at year end should be deducted from the balance owed year plus the new dividends declared this year
Answer:
15 ounces.
Explanation:
The first ounce is worth 0.40, and the additional x ounces are worth 0.25 each. So, the inequality should be Y > A + B * X, where Y is equal to 4, A is the value of the first ounce (0.4), B is the value of the additional ounces (0.25) and x is the quantity of additional ounces.
- 4 > 0.4 + x * 0.25
- 4 - 0.4 > 0.25x
- 3.6/0.25 > x
- 14,4 > x
14 is the maximum of additional ounces that can be mailed, we have to add the first one, for a total of 15 whole ounces that can be mailed for no more than $4.
Answer:B. One year from now Bond A's price will be higher than it is today.
Explanation:A Noncallable bond is a bond whose investment cannot be redeemed before its maturity date by the issuer, it can only be redeemed after the payment of a penalty.
The issuer of a noncallable bond makes itself vunerable to interest rate risk mainly because, at the issuance of the bond, it is locked to the interest rate it will pay only when the bond's maturity date is achieved.
Coupon rate is the rate at which a bond repay its owner,it can be annual.
the answer is: a. reduces employee turnover
in business, potential benefit refers to the benefit that might or might not occurs depending on the performance that created from a certain decision.
Telecommunication is useful for the employers to communicate with the employees even if they not in close proximity. This allow employees to work at home and have more balance between their personal life and professional life. This balance would increase their comfort level in working with the employer and reduce the employee turnover.
