Geek Squad was developed to help customers ensure their technology would be set up correctly at home. Assuming consumers are hap
py with the products they’ve purchased but encounter problems when they get the products home, Geek Squad is helping Best Buy deal with the problem of a. problem avoidance.
b. social approval
c. sensory gratification.
d. intellectual stimulation.
e. incomplete satisfaction.
Explanation: from the question above, Geek Squad was developed to help customers ensure their technology would be set up correctly at home and customers that purchase products from best buy and are satisfied with what they have bought but on getting home to install the product encounter some issues.
Greek Squared is then called upon to solve the problem of incomplete satisfaction as their services is needed to completed best buy's customer satisfaction.
The correct answer is letter "E": incomplete satisfaction.
Explanation:
Incomplete satisfaction is one of the reasons why companies have to pay special attention to problem removal. Even if manufacturers and service providers spend monetary resources and time in quality assurance, some products might not be given to consumers in optimal conditions. Then, vendors themselves or third parties hired by them investigate what the issue is to solve it.
The answer and procedures of the exercise are attached in the following image.
Explanation
Please consider the data provided by the exercise. If you have any question please write me back. All the exercises are solved in a single sheet with the formulas indications.
