Question

In addition to compensation, customers expect _____. in other words, they expect fairness in terms of policies, rules and timeliness of complaint process. functional equity procedural fairness interactional fairness service equity outcome fairness

Answer 1

The answer to this question is "OUTCOME FAIRNESS". Such as in addition to compensation, the customers expect OUTCOME FAIRNESS. In other words, the customers expect fairness in terms of policies, rules, guidelines, and timeless of the complaint process. Therefore, the answer is the last item in the choices which is outcome fairness.