Answer:
The correct answer is Points of interaction.
Explanation:
The term touchpoint refers to all the points of contact between the client and a brand “that imply an interaction with a human need, at a specific time and place” (Risdon, 2013).
If there is an interaction then there is also an exchange of value between the individual and the organization. And professionals in Customer Experience have to understand what kind of value flows. We must ensure that the perceived value is greater than the cost.
On the other hand, the fact that an interaction occurs before a specific human need tells us that we must know what drives it. The need is what marks the nature of the interaction. In other words, the design of an experience changes radically depending on the needs involved.
Answer: Managers and workers can view operational activities from a customer's perspective
Operation Managers can better ensure that the operational capabilities they create are consistent with the firm's strategy
Explanation:
Supply chain operations refers to the structures, systems, and processes that are put in place for the execution of the flow of goods and services from the supplier to the customer.
The outcomes when a manager views supply chain operations as a collection of processes rather than a collection of departments or functions include:
• Managers and workers can view operational activities from a customer's perspective.
• Operation Managers can better ensure that the operational capabilities they create are consistent with the firm's strategy.
Conducting market research on your target audience before building a marketing plan allows you to understand your customers/clients and their needs. By completing a marketing plan that includes demographical research as well as spending and purchasing goals and plans, you can understand how to adjust each of the 4 Ps (Price, Place, Promotion, and Product) to create value for your customers and differentiate your product in the marketplace.
Answer:
= $80,273
Explanation:
Value of the right of use asset = Value of lease liability - cash incentive received + costs incurred for lease
= $82,773 -$ 6,000 + $3,000 + $500
=$80,273
