Question

Buscorp wants to introduce a new procedure for processing customer requests. if this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change such as this is:

Answer 1

If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change such as this is learning. The company would want their employees to learn new methods so as to be able to adopt to the change and in a way encourage to their employees.