Answer
The answer and procedures of the exercise are attached in the following 3 images.
Explanation
Please consider the data provided by the exercise. If you have any question please write me back. All the exercises are solved in 3 sheets with the formulas indications.
Answer:
By answering more phone calls but providing worse service, you ARE being EFFICIENT but NOT <u>SATISFY CUSTOMERS' NEEDS</u>.
Explanation:
A worker's efficiency is measured by the total output per hour of labor. In this case, since you are answering more calls per hour, your efficiency is increasing (higher output per hour).
The quality of the service provided by a worker's is measured by the quality of their output (or performance), and if you satisfy your customers' needs. Since the service that you are providing is not that good, then your quality levels are decreasing.
You may be producing more services, but the services produced lack good quality.
If customers can see data about themselves on the business' computer system, it will enable them to make better and more informed decisions.
<h3>
How do information systems help businesses?</h3>
Business Information System, eases the process of decision making and simplifies the process of delivering the required information and hence assists in taking better decisions instantly. Business Information System (BIS) can be effectively implemented to help communication better between the employers and the employees.
To know more about business Information systems, refer to:
brainly.com/question/3622510
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