Question

Luci has worked as a customer service representative for two years. She believes that this job has improved her ability to cope with a variety of stressful situations and is confident in her ability to do so. Luci is exhibiting which of the following personality traits?

Answer 1

Answer:

Self-efficacy.

Explanation:

Self-efficacy at work is a personality trait that impacts the attitude employees will take when performing challenges and tasks in an organization.

When the level of self-efficacy is high, employees are self-motivated to commit more and more deeply to their work, setting goals and objectives to achieve complex tasks, which are seen as results of personal effort and overcoming.