You have to get the data or statistics on the current state of "Patient Satisfaction". Whether or not this is good, you must improve upon it. So, it is best to get the reasons for the Patient's satisfaction, i.e. nice staff, clean environment, etc. Now, try and observe which of all the factors are being done by your team, praise the team for being good at those factors (example: always saying good morning, hello, etc) and then try and explain that you need to focus on other factors that contribute to customer satisfaction.
for example, your customers complain about employees not smiling, then you must remind your team during the meeting to smile at the patients to improve the customer satisfaction.
