Question

As technology grows, so does its uses. Companies are finding ways to let their employees manage various parts of their job without needing a full-time employee. One way this is done is with web-based self-service applications. Discuss new ways for employees to use Web-based self-service applications in their companies that will help save time and money. Describe not only the applications and how they work, but how they can save the company money and time. Be sure to include disadvantages to the process from the point of view of the employee.

Answer 1

Web-based self-service applications are types of applications that allow employees to access certain tasks of a company online, without having to interact with a representative of this company. Most of these websites offer support and immediate access to information.

This saves time and money, because the representative who would normally have to facilitate this work is no longer necessary. Moreover, because this is found online, it is likely that these applications can be accessed 24/7, which means that they also save time.

However, there are some disadvantages for employees too. For example, employees usually need to provide a lot of personal information in order to gain access to such application. Moreover, if they are confused about a particular aspect of it, it can be difficult to get personal help or support.