This is true. Active listening means you're actually paying attention to what people say and drawing conclusions from their words. If you're a passive listener, misunderstanding are more prone to happen.
The author's strongest support for their statement is the reference to a major claim (Option B). In it, the author alludes to the strongest and clearest declaration that agrees with their statement by quoting the authors of Suburban Nation. This is not an allusion because of the direct nature of this reference (allusion = indirect reference). There is no repetition observed in this paragraph, and the author doesn't comment on what the opposing party believes. Therefore, by logic and by elimination, we can conclude that this is an example of a reference to a major claim.
Answer: business man : fast food worker (no offence )
work place : playground
