“Emotional dissonance” refers to the inconsistencies between the emotions people feel and the emotions they project. The last option provided in this example is the correct one.
Emotional dissonance occurs when the feelings or emotions we express are not the same we internally feel. This usually happens in a work environment for example since in order to express conformity with rules we do not openly externalize our real feelings.
Positivity offset occurs when people tend to evaluate situations as positive, even if they are not.
Collective efficacy refers to a set of rules or behaviors that members of a community follow in order to maintain order.
Social loafing occurs when a person does not make the same effort to complete a task in a group activity than in an individual activity.
Self-concordance occurs when the goals we want to achieve are directly related to our values and beliefs.
