Answer:
Operational excellence
Explanation:
Operational excellence is the execution of a business strategy more consistently and reliably than the competition.
Smooth delivery of services and reliability are key factors that are used to measure operational excellence in businesses.
<em>The question is simply to test the understanding of the various concepts in business management .</em>
Package delivery and phone companies are businesses that relate directly with the general public, and they have a lot of competition. To thrive, they need operational excellence which covers the effective and consistent satisfaction of their customers.
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believes that the average individual does not need a smart phone
<span>firivolous mean not serious, light, unimportant.</span>
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