Explanation:
1. Concept of lean production — it’s a method which is being used in order to limit or totally eliminate waste. This not only helps with productivity, but with quality of the health care itself.
2. Bench marks — it’s s process in which company’s success is being measured, against competitors, in order to find a way to improve company’s work and quality.
3. Roots — a problem solving technique that gives answers to some questions, like, what is causing the hindrance.
The correct answer to the question above would be "the neutral person." In negotiation, the mediator is the one who assists both parties who are in a form of alternative dispute resolution and negotiate a settlement.