Answer:
<u>Zone of tolerance</u>
Explanation:
Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.
The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.
Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.
If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.
In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.
Answer:
Factors affecting the population growth of a country are:
Explanation:
The population growth of a country are determined by many factors from which some are mentioned below:
- CULTURAL ATTITUDE OF THE FAMILY: The attitude of the family towards population growth and their country plays a role in the population growth.
- GOVERNMENT POLICIES: lack of the government policies and planing results in the population growth of a country.
- COST OF EDUCATION: The higher the cost of education, the higher the illiteracy will be causing lack of education and awareness.
- AVAILABILITY OF CONTRACEPTION: Availability of the medical techniques to avoid the unwanted pregnancy helps in the controlling of the population growth of a country.
Cognitive dissonance, which is the mental discomfort between two contradictory ideas. Customers may experience cognitive dissonance when they spend a lot of money and feel regret even for a purchase that they enjoy.
Answer:
12.38% decrease
Explanation:
Given the following parameters
6%
Number of years = 12
Market yield I= 6 === 4.5
Present Value = 916.16 == 1045.59
PMT (annuity payment) = 50 (5%x1000)
Future value = 1000
Therefore, to solve for the percentage change, we have in the price of this bond in this situation, we have (916.16-1045.59) / 1045.59 = -0.1238
Hence, 12.38% decrease is the percentage change in the price of this bond if the market yield rises to 6% from the current yield of 4.5%,
