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Gennadij [26K]
3 years ago
14

Nysa works in an electricity distribution company’s customer service department. One day she gets a call from a customer who is

furious that he had to pay the bill and fine of the previous owner, who was stealing electricity. He uses a lot of offensive language and seems to be holding Nysa personally responsible for sending him the bill. Nysa tries not to feel angry and irritated. She tries to imagine how she would feel if she had to pay a bill that wasn’t hers. She tells the customer that she understands how he feels and promises to do whatever she can to cancel the bill. She also apologizes for the utility company’s blunder. what is she using?
Business
2 answers:
jolli1 [7]3 years ago
8 0

Answer: The correct answer is empathy!

Explanation:

She put herself in the customers shoes and voiced that she was understanding. She was also patient but they emphasized how considerate she was in the example, so empathy is the answer ;)

Dafna1 [17]3 years ago
6 0

Nysa is showing empathy.

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A company makes travel umbrellas. Its fixed costs are $1000 a week and its variable costs for one batch of umbrellas per week is
Lady_Fox [76]

Answer:

Break-even point in units= 93 units

Explanation:

Giving the following information:

Its fixed costs are $1000 a week and its variable costs for one batch of umbrellas per week are $500 for 2000 units.

After doing market research, the company sets the price per umbrella at $11.

Unitary variable cost= 500/2,000= $0.25

To calculate the break-even point in units, we  need to use the following formula:

Break-even point in units= fixed costs/ contribution margin per unit

Break-even point in units= 1,000/ (11 - 0.25)

Break-even point in units= 93 units

3 0
3 years ago
The maximum distance people are willing to travel for a service is
ladessa [460]

Answer:

Range

Explanation:

Range is the term which is used to describe the maximum distance which the consumers or customers are prepared or willing to travel in order to acquire the goods or to use a service.

It is because at some point, the expense or the inconvenience which will outweigh the requirement of the good.

And there are two types of range, one is small rage and other is large range.

Small range is the range which the people are willing to go only a distance which is short for the everyday consumers services like the pharmacies, grocery. While the large range is the range which will people travel the longer distances for the other services like ball game.

6 0
3 years ago
Chuck offers $240,000 for a house. The seller turns down the offer but says she will sell the house for $260,000. However, Chuck
qaws [65]

Answer:

Chuck must be less than $260,000

Explanation:

The economic decision rule is: Do it if that marginal benefit exceeds the marginal cost and Since Chuck was unwilling to purchase the house at $260,000, we can deduce that the marginal benefit of purchasing the house must be less than $260,000 due to the fact that the seller turns down the offer but says she will sell the house for $260,000.

6 0
3 years ago
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adoni [48]

Answer:

Federal funds rate

Explanation:

The federal funds rate is the interest rate at which depository institutions (banks and thrifts) lend reserve balances to each other to meet reserve requirements.

Reserve requirements are the amount of funds required by the central bank  that banks should keep as reserves to meet liabilities

the Federal funds rate is currently  maintained at a range of 0% to 0.25%

5 0
3 years ago
A company decides on the worth of a product, keeping in mind the disposable income of customers
Artist 52 [7]

Household net disposable income is calculated by taking the sum of household income, wages, and other earned money and subtracting all income taxes paid. To break this down, you will add up your household wages, salaries, any other income, net property income (if applicable), and any net transfers in kind (net amount).
3 0
3 years ago
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