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Gennadij [26K]
3 years ago
14

Nysa works in an electricity distribution company’s customer service department. One day she gets a call from a customer who is

furious that he had to pay the bill and fine of the previous owner, who was stealing electricity. He uses a lot of offensive language and seems to be holding Nysa personally responsible for sending him the bill. Nysa tries not to feel angry and irritated. She tries to imagine how she would feel if she had to pay a bill that wasn’t hers. She tells the customer that she understands how he feels and promises to do whatever she can to cancel the bill. She also apologizes for the utility company’s blunder. what is she using?
Business
2 answers:
jolli1 [7]3 years ago
8 0

Answer: The correct answer is empathy!

Explanation:

She put herself in the customers shoes and voiced that she was understanding. She was also patient but they emphasized how considerate she was in the example, so empathy is the answer ;)

Dafna1 [17]3 years ago
6 0

Nysa is showing empathy.

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Corporation includes $200,000 of $1 par common stock and $400,000 par of 6% cumulative preferred stock. The board of directors o
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Answer:

The amount of dividends paid to common stockholders in 2021 $18000.

Explanation:

The cumulative preferred stock is the stock that accumulates dividends when the dividends are partially or not paid at all in a certain year. The dividends must be paid in the future.

The common stock holders are paid after the preferred stockholders are paid.

The preferred stock dividend per year = 400000 * 0.06 = $24000 per year

As the cash dividends paid in 2019 and 2020 are $20000 each,

The dividend outstanding on preferred stocks for 2019 is = 24000 - 20000 = $4000

Similarly, the dividends outstanding on preferred stocks for 2020 is = 24000 - 20000 = $4000

The total dividends outstanding at start of 2021 = 4000 + 4000 = $8000

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Total dividend on preferred stock = 24000 + 8000 = $32000

The amount of dividends that common stock holders will receive in 2021 = 50000 - 32000 = $18000

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3 years ago
A microeconomist might study which of the following? how inflation changes over time for several countries how money supply aggr
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Answer:

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Direct labour refers to the salaries and wages of those employees that are directly involved in the production process or in carrying out a particular operation. An example of a direct labour for the production of chocolates is the salary of those workers in the production unit.
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