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Gennadij [26K]
3 years ago
14

Nysa works in an electricity distribution company’s customer service department. One day she gets a call from a customer who is

furious that he had to pay the bill and fine of the previous owner, who was stealing electricity. He uses a lot of offensive language and seems to be holding Nysa personally responsible for sending him the bill. Nysa tries not to feel angry and irritated. She tries to imagine how she would feel if she had to pay a bill that wasn’t hers. She tells the customer that she understands how he feels and promises to do whatever she can to cancel the bill. She also apologizes for the utility company’s blunder. what is she using?
Business
2 answers:
jolli1 [7]3 years ago
8 0

Answer: The correct answer is empathy!

Explanation:

She put herself in the customers shoes and voiced that she was understanding. She was also patient but they emphasized how considerate she was in the example, so empathy is the answer ;)

Dafna1 [17]3 years ago
6 0

Nysa is showing empathy.

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An ice cream manufacturer makes ice cream in two processes, Mixing and Packaging. During April, its first month of business, the
Mazyrski [523]

Based on the sales revenue that the ice cream manufacturer got and the cost of goods sold, the total gross profit on ice cream sales is $300,000.

<h3>How is the total gross profit calculated?</h3>

This can be found as:

= Sales revenue - Cost of goods sold

Sales revenue:

= 200,000 x 4.70

= $940,000

Cost of goods sold:

= Total production cost / Total units produced x Units sold

= 665,600 / 208,000 x 200,000

= $640,000

Gross profit:

= 940,000 - 640,000

= $300,000

Find out more on gross profit at brainly.com/question/942181.

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3 0
1 year ago
Sleeping on job case study<br>​
Elza [17]

Answer:

I’m not sure what you mean but sleeping on a case is bad because when revealing the problem might be handle to late

Explanation:

7 0
3 years ago
which term describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?
oksian1 [2.3K]

Redesigning the organization so that it is more efficient and effective is called restructuring

Organizational design is a formal endeavor, a directed process for integrating people, information and technology in an organization.

Restructuring is an organizational activity to reform the company's operational strategy for goals or objectives in an effective and efficient manner. The restructuring step not only supports the improvement of financial conditions, but also operational progress which produces good results.

Corporate restructuring is very important because a company needs to evaluate its performance and make a series of improvements, so that it continues to grow and be competitive. There are 4 (four) forms of restructuring, namely: merger, consolidation, takeover and settlement..

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6 0
1 year ago
The following labor standards have been established for a particular product: Standard labor-hours per unit of output 8.6 hours
Artyom0805 [142]

Answer:

Instructions are listed below.

Explanation:

Giving the following information:

Standard labor-hours per unit of output 8.6 hours Standard labor rate $ 15.50 per hour The following data pertain to operations concerning the product for the last month: Actual hours worked 8,500 hours Actual total labor cost $ 129,200 Actual output 840 units

Actual rate= 129,200/8,500= 15.2

Direct labor price variance= (SR - AR)*AQ

Direct labor price variance= (15.5 - 15.2)*8,500= $2,550 favorable

Direct labor efficiency variance= (SQ - AQ)*standard rate

Direct labor efficiency variance= (7,224 - 8,500)*15.5= $19,778 unfavorable

4 0
3 years ago
Shelly is undergoing the six-step process for establishing prices for a newly launched product. She has just finished assessing
liubo4ka [24]

Answer:

Evaluation of competitors price

Explanation:

Shelly must benchmark her product's price against its direct competitors, how often they offer discounts or promotions, etc. She should also evaluate differences in product quality, and if possible, she should try to get information about her competitors' costs.

Are you offering a high quality, medium quality or low quality product? Is your price correct according to what the competition offers? Or is it too high or too low? If so, why is it too high? It it's too low, it is always easier to increase the price but decreasing it may b difficult.

Depending on what type of product you want to sell and the relationship that your company has with retailers, the distribution costs can affect your final price. For example, some companies make special deals with some retailers to give them exclusive rights to sell their products at a certain price that tends to be much lower than their competitors'.

4 0
2 years ago
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