The financial institution can improve customer experience with the introduction of the auto transfer scheme to the lower saving customers.
<h3>What is Customer Experience?</h3>
Customer experience is given as the experience and the difficulties and ease faced by a customer while going through a process in an institute or an organization.
The customer experience can be improved with the presence of facilitating opportunities. The auto-transfer feature is found to be developed with the feature of the development of increasing the savings.
Thereby, the customer experience can be improved by suggesting auto transfer to the one with lower savings. Hence, option B is correct.
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