<span> we'd all be British, football would be soccer, we'd be eating bangers and mash </span>
Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
In May of 1963 at age 23 John Robert Lewis was elected at the third
chairperson of the Student Nonviolent Coordinating Committee<span> (</span>SNCC).
John Robert Lewis<span> (born
February 21, 1940) is an American politician and is a prominent civil rights
leader.</span>
Answer:
In 1847 he invented the kymograph, a cylindrical drum used to record muscular motion, changes in blood pressure, and other physiological phenomena. He also made significant contributions to the physiology of circulation and urine secretion.
Explanation:
