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zavuch27 [327]
3 years ago
9

"I don't know, but I'll find out" is a customer service example of

Business
2 answers:
Schach [20]3 years ago
8 0

Answer:

"An uninformed sales rep".

I took the test it's wrong!!!

Explanation:

Phantasy [73]3 years ago
4 0

Answer:

an uninformed sales rep.

Explanation:

The phrase 'I don't know 'is forbidden in the customer service language. It implies that the customer service agent lacks knowledge or basic training to perform his or her duties. The expression reflects poorly on the agent and the employer.

Customers expect service agents to know most, if not everything, about their organization's products and services. That's the reason they seek support from the service department

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Exotic Engine Shop uses a job order cost system to determine the cost of performing engine repair work. Estimated costs and expe
yulyashka [42]

Answer:

See bekow

Explanation:

Number of direct labor hours = 555,000 / 15 = 37,000

Overhead cost = $57,000 + $158,500 + $28,800 + $22,100

3 0
3 years ago
Jervis accepts all major bank credit cards, including those issued by Northern Bank (NB), which assesses a 4.5% charge on sales
lukranit [14]

Answer:

The journal entry to be recorded by Jervis on June 28 is shown below:

Explanation:

The journal entry to be recorded by Jervis on June 28 is as:

On June 28

Cash A/c......................................Dr  $5,539

Credit Card expense A/c........Dr $ 261

                Sales A/c............................Cr  $5,800

Being record the deposit of amount on Sales by Jervis

As the amount is deposited on sale which means cash is coming into the bank, and any increase in cash is debited. So, the cash account is debited. And on the amount expense is charges, the charge is also debited. Therefore, the credit card expense is debited. And the sales is made, so, the sales account is credited.

Working Note:

Credit card expense = Sales amount × Charge

= $5,800  × 4.5%

= $261

6 0
3 years ago
Which of the following is an incorrect statement regarding variances?
laiz [17]

Answer:

The answer is B.

Explanation:

Variance is the difference between the expected sales(revenue), price, material quantity, material cost(expense) and the actual sales, price or material quantity.

Sometimes, expected or budgeted sales or price might be higher than actual sales or price, if this happens the variance is an unfavorable one.

And if it is the actual that is higher or more than the budgeted or expected sales or price, we say it is a favourable variance.

4 0
3 years ago
The following is the ending balances of accounts at December 31, 2016, for the Vosburgh Electronics Corporation. Account Title D
Eduardwww [97]

Answer:

2016         Balance Sheet

$697,000  TOTAL CURRENT ASSETS  

$2,064,000  TOTAL NONCURRENT ASSETS  

$2,761,000  TOTAL ASSETS  

$303,000  TOTAL CURRENT LIABILITIES  

$312,000  TOTAL NONCURRENT LIABILITIES  

$615,000  TOTAL LIABILITIES  

$2,146,000  TOTAL EQUITY  

$2,761,000  TOTAL EQUITY + LIABILITIES

 

Explanation:

2016         Balance Sheet

$67,000  Cash

$132,000 Marketable Securities

$50,000  Treasury Bills

$115,000  Accounts Receivable

$215,000 Inventory

$16,000   Prepaid Expenses

$50,000  Note Receivable

$12,000   Interest Receivable

$40,000   Loans to Employees

$697,000  TOTAL CURRENT ASSETS  

$280,000 Land

$637,000 Machinery and Equipment

-$210,000 Accum Depreciation

$1550,000 Buildings

-$620,000 Accum Depreciation

$152,000 Patents

$40,000   Franchise

$200,000 Note Receivable

$35,000  Marketable Securities Long Term

$2,064,000  TOTAL NONCURRENT ASSETS  

$2,761,000  TOTAL ASSETS  

$189,000  Accounts Payable  

$40,000   Taxes Payable  

$48,000   Deferred Revenue  

$16,000    Interest Payable  

$10,000    Dividends Payable  

$303,000  TOTAL CURRENT LIABILITIES  

$12,000     Deferred Revenue  

$300,000  Notes Payable  

$312,000  TOTAL NONCURRENT LIABILITIES  

$615,000  TOTAL LIABILITIES  

$2,000,000  Common Stock  

$146,000  Retained Earnings  

$2,146,000  TOTAL EQUITY  

$2,761,000  TOTAL EQUITY + LIABILITIES  

  • Account of Current Assets , the criteria is to have a liquidity speed less than one year

Cash

Marketable Securities

Treasury Bills

Accounts Receivable

Inventory

Prepaid Expenses

Note Receivable

Interest Receivable

Loans to Employees

  • Account of Non Current Assets , the criteria is to have a liquidity speed more than one year and are known as fixed assets

Land

Machinery and Equipment

Accum Depreciation

Buildings

Accum Depreciation

Patents

Franchise

Note Receivable

Marketable Securities Long Term

  • Account of Current Liabilities , the criteria is to have a liquidity speed less of one year

Accounts Payable  

Taxes Payable  

Deferred Revenue  

Interest Payable  

Dividends Payable  

  • Account of Non Current Liabilities, the criteria is to have a liquidity speed more than one year and are known as long term financing

Deferred Revenue  

Notes Payable  

  • Account of Total Equity

Common Stock  

Retained Earnings  

Liquidity is defined as the speed of the assets that will be converted into cash, assets that take less days to buy or sell are more liquid than others.

Cash is the most liquid asset, then Accounts Receivable and Inventories for the end, in the middle there are different assets such as capital investments.

Prepaid expenses are not liquid because these accounts do not mean that the company can get cash unless the company has rights to something.

8 0
3 years ago
Tuna Corporation reported pretax book income of $1,000,000. During the current year, the net reserve for warranties increased by
STatiana [176]

Answer:

$985,000

Explanation:

Given that,

Pretax book income = $1,000,000

Increase in net reserve for warranties = $25,000

Book depreciation = $100,000

Dividend received deduction = $15,000

Book equivalent of taxable income:

= Pretax book income - Dividend received deduction

= $1,000,000 - $15,000

= $985,000

Therefore, the Book equivalent of taxable income is $985,000.

7 0
3 years ago
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