Answer:
Yes abuse is a choice and it can be either mentally, physically or emotionally. People choose to abuse someone if they wanted to but some people have mental disorders and they sometimes do and its not really their whole fault.
The key factors of active listening are as follows: paraphrasing or rephrasing the message; clarifying, which includes asking questions in order to understand the message; encouraging, which involves using signals to show involvement and interest; and empathizing, which involves showing understanding of the speaker’s feeling, behaviors, and attitudes
