Sub to NuriFN and it will help you so much
Answer: d.what customers want and what management thinks customers want.
Explanation:
The GAP model attempts to explain what is needed for customer satisfaction to be acheived.
It has 5 Gaps and the first Gap is being violated in the above scenario.
It deals with, The gap between Customer Expectation and Management Perception.
The First Community Bank management thought that customers wanted a relaxing space to conduct transactions whereas customers just wanted to go transact as quickly as possible and get on with their lives which points to a clear Gap between Management's perceptions of what customers want and what they actually want.
I believe the answer is: Reduce the benefit level
If the individual performing an occupation more hazardous than the occupation listed in his policy, The insurance company had the right to perceive that the individual is involving himself in necessary risk, which provide them with a legal ground to reduce his benefit level.
It is true that a landlord will check your credit report before renting to you.
